Shipping policy

Shipping Policy

Thank you for choosing Eya Clean.

Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Order Processing:

Orders are typically processed within 3 business days after payment confirmation.

Processing times may vary during peak seasons or due to circumstances beyond our control.

2. Shipping Fees:

Shipping fees are calculated based on the order price and destination.

We may offer free shipping on orders exceeding a certain amount, as detailed on our website.

3. Shipping Areas:

We currently ship within Oman and the United Arab Emirates.

4. Shipping Time:

Estimated delivery time is 4 to 7 business days, depending on the shipping method and destination.

Please note that delays may occur due to customs or other unforeseen circumstances.

5. Customs and Taxes:

The customer is responsible for any applicable customs duties or import taxes. We cannot control or predict any delays that may occur due to customs.

6. Lost or Stolen Parcels:

Orienteck is not responsible for any lost or stolen parcels after delivery confirmation.

Please contact the relevant shipping company for assistance.

7. Address Accuracy:

The customer is responsible for providing accurate and correct shipping information.

Orienteck is not responsible for orders sent to incorrect or undeliverable addresses.

8. Order Modification or Cancellation:

Once an order is placed, it may not be possible to modify or cancel it.

If you need to modify or cancel your order, please contact us as soon as possible.

9. Contact Us:

📞 Phone Number: +968 7222 6132
📧 info@orienteck.net